Prolong HealthFrequently Asked Questions
Questions? We're Here to Help.
Find answers about eligibility, medical evaluations, prescriptions, laboratory testing, shipping, and ongoing care.
How does Prolong Health work?
Select a service and complete the initial form. You will then continue to a secure medical intake. A licensed provider reviews your information and determines whether the selected service is appropriate.
Is a prescription guaranteed?
No. Completing an intake does not guarantee a prescription. Eligibility and prescribing decisions are determined by a licensed healthcare provider following a medical evaluation.
Do I need laboratory testing?
Testing may be required depending on the treatment, your medical history, and the provider's clinical judgment. Instructions will be provided when laboratory testing is necessary.
How are prescriptions fulfilled?
If prescribed, your prescription is sent to a participating licensed pharmacy. Medication availability, formulations, shipping times, and pharmacy coverage vary.
Are compounded medications FDA-approved?
Compounded medications are not FDA-approved. When clinically appropriate, a licensed provider may prescribe a compounded medication prepared by a qualified pharmacy.
Is care available in every state?
Availability varies based on the selected service, provider licensure, state requirements, and pharmacy coverage. Availability is confirmed during the intake process.