Prolong HealthContact
Get in touch.
Questions about a treatment, a booking, or how Prolong Health works? Call, email, or send a message below and we'll get back to you as soon as we can.
Phone and email hours
We are available by phone Sunday through Saturday, 7:00 AM to 7:00 PM Eastern. Calling is the fastest way to reach us. Messages sent outside those hours are answered when we are back.
Who to contact for what
- Starting a treatment or choosing a program: browse treatments or see how it works, then start your evaluation from the program you choose. Nothing is charged or prescribed at the first step.
- Questions about your care, prescription, labs or billing: your medical evaluation, prescriptions, labs and billing are handled through Agile Telehealth, our clinical partner. Use your patient portal or Agile Telehealth patient support. See who provides your care.
- In-home IV therapy in Tampa Bay: call us directly at 813-575-0911. Online IV booking is currently paused.
- Cancel, pause or refund questions: email or call us, and read our refund and cancellation policy.
- General questions: read our frequently asked questions or send a message below.
Our IV therapy service area
In-home IV therapy is available in the Tampa Bay, Florida area: Hillsborough, Pinellas, Pasco, Hernando and Citrus counties. Nationwide telehealth programs are available in most states; see care by state.
What to expect
Once you start an evaluation, a licensed provider reviews your information, and most patients hear back within one to two business days. A prescription is never guaranteed; a provider decides whether treatment is appropriate for you. In an emergency, call 911 — do not use this form or our phone line.
Send us a message
Please don't include medical or health information in this form — for care-related questions, use your patient portal or contact your provider directly.